Privacy

How FATAR Tour & Travel handles the information you send when you browse the site or chat on WhatsApp about a Batam or Bintan trip.

Updated 2026-09-05

This page explains what information PT. Fatar Mitra Sarana (“FATAR Tour & Travel”) may collect when you use fatartourtravel.com or contact us.

We keep this simple because the site does not have user accounts or online checkout.

Information you send us

If you message us on WhatsApp or email, we receive what you choose to share. That usually includes:

Your name and phone number (from WhatsApp)
Travel dates, group size and destination
Hotel, food or transport preferences

We use this only to reply, prepare an itinerary and quotation, and follow up about your trip.

Information from the website

The website may collect basic technical data such as browser type, language, and pages visited. If we add analytics later (for example Google Analytics), it will be used to understand which pages help guests — not to sell your data.

We do not sell your personal information.

WhatsApp is provided by Meta. Their own privacy rules apply to the chat app. We only see the messages you send to our business number.

How long we keep it

We keep trip details as long as needed to serve the booking and handle follow-up questions. You can ask us to delete a conversation record by messaging the same WhatsApp number.

Your requests

To ask what we hold about your enquiry, or to ask us to update or delete it, contact us on WhatsApp at +62 858-0910-4231.

Changes

If this policy changes, we will update the date at the top of this page.